Breaks Manager
Select your time slot for breaks.
Coverage Schedule
| Middle Manager | Status / Reason | Back Date / Note | Actions |
|---|---|---|---|
| Loading coverage list... | |||
Select country or provider to view availability matrix.
Sendouts Today
Checking today's sendouts...
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Next Upcoming Sendout
Checking schedule...
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Interactive Sendouts Calendar (Current Month)
Click day to filter timelineMonth Sendouts Timeline (Newest First)
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Quality Overview (Current Month)
Welcome!
Keep up the great work!
Green (Passed):0 (0%)
Yellow (Notice):0 (0%)
Red (Mistake):0 (0%)
Total Checked Tasks:0
Unacknowledged:0
Shift Schedule & Notes
Click day to mark/noteCompleted Shifts:0
Upcoming Shifts Left:0
Next Shift:None scheduled
Bi-Weekly Rakeback Schedule
Confluence Article ↗
Checking rakeback dates...
Last Paid
11.09.2026
Next Payout
25.09.2026
Performance Overview
Current MonthMy Last Shift (-)
0
my chats
My Month Chats
0
my chats
HD Contacts
0
month contacts
Team Yesterday
0
team chats
Team Total Month
0
team chats
Team Chats Leaderboard (Avg Chats / Shift)
Current MonthTotal Team Chats
0
this month
Team Avg / Shift
0
chats per shift
Team QA Accuracy
0%
average accuracy
Red Mistakes
0
unacknowledged
Chats Leaderboard (Avg Chats / Shift)
Team Quality Distribution
Pending Red Mistakes
Unacknowledged Red mistakes requiring review and discussion.
Live Team Roster & Metrics
| Manager ↕ | Today Shift ↕ | Last Shift Chats ↕ | Avg Chats / Shift ↕ | Month Chats ↕ | QA Score ↕ | Red Mistakes ↕ |
|---|---|---|---|---|---|---|
| Loading team data... | ||||||
Team Lead Operational Control
Toggle Shift Break Rules
⚠️
10+ Active Chats Restriction Active
If managers have 10+ active chats, they will not transfer chats while going on a 30-minute break.
⛔
20+ Active Chats Restriction Active
If managers have 20+ active chats, they will not transfer chats while going on a 60-minute break.
LIVE MONITOR
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Loading live workload...
Analyzing current shift metrics...
Hourly Workload Heatmap
| Shift Time | Chats / Manager (Qty & Notes) | Workload Level |
|---|---|---|
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Monthly Peak Hours Analytics
Added Today
0
escalations
Added Yesterday
0
escalations
Total This Month
0
escalations
By Category / Tab
Current Month| Tab / Category | Today | Yesterday | Month Total |
|---|---|---|---|
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By Manager
| Manager | Today | Yesterday | Month Total |
|---|---|---|---|
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Today's Schedule
12h 00m 00s
Today's Roster & Duty (--.--)
Daily AssignmentForm Is Locked
Booking opens at 08:50 AM.
00:00:00
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Input Shift Data
Average Pace Progress (Target: 90)
KPI Average Pace
Current Average / Shift:0 / shift
Shift Balance (vs 90 avg):+0
Current Total Contacts:0
Projected Month Total:0
Required Pace per Remaining Shift
90
Keep up the target!